About Us
KOSPRO: full-service call center with maximum location advantage
KOSPRO is one of the leading call centers with 360-degree customer management and a multilingual support approach. We offer the entire call center spectrum, from inbound telephony to active, sales-oriented outbound communication to written processing in our Written Services business area.
Our customers include medium-sized companies as well as large corporations. They rely on our many years of know-how in customer contact and support over the phone as well as our expertise in direct sales. Our collaborative partnership is always based on the same principles: We look after people individually, 100 percent service and solution-oriented and, of course, keep an eye on sales and revenue targets.
Two factors distinguish us from other call centers.
You benefit enormously from the location advantages offered by our call center in Prishtina. These include an optimal wage cost-skills ratio, an extremely service-oriented mentality and a multinational job market with many call center agents who have excellent language skills and a cultural sensitivity for your target markets.
Competence in telephone and written customer contact at a top location
Call center expertise since 2012
As one of the first companies from Germany, we were already impressed by the top locations of Kosovo, Bosnia and Croatia and their lively job market years ago. We built the KOSPRO call center in the heart of the metropolis. Not only has the number of staff grown from 30 to 180 employees in the last 10 years - but also and above all our range of services, with which we can now cover the entire spectrum of call center services.
The KOSPRO call center serves all German, English and Albanian-speaking core markets in Europe and thrives on the positive energy of the Kosovo, Bosnia and Croatia labor market, where call center jobs are highly recognized and many highly qualified employees train to become call center agents after returning to their home countries.